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Job Title: Learning & Development Manager
Location: Salisbury Office or London Office (Hybrid – 1–2 days in office, remainder from home)
Type of Employment: Permanent, Full-time
About the Role
This is a key Learning & Development position within a growing property management business, supporting teams across multiple offices. You will oversee and develop the L&D programme, ensuring colleagues receive high-quality, practical training that supports both operational performance and career development. The role offers a hybrid working setup, with flexibility to adapt as the team and programmes evolve. You will be responsible for managing the L&D function, including line-managing the L&D Facilitator, designing and delivering learning programmes, and working closely with the business analyst team to develop and evolve the department over time. Delivery will be a mix of Microsoft Teams sessions and in-person workshops, which will adapt as the role grows.
Key Responsibilities
* Oversee and maintain the organisation’s L&D programme, including annual learning plans, needs analysis, delivery plans, and measuring impact.
* Line-manage the L&D Facilitator, providing coaching, guidance, and quality assurance.
* Design, develop, and deliver technical (hard-skill) training across property management operations, systems, compliance, and role-specific capabilities.
* Partner with subject-matter experts to ensure learning content is practical, accurate, and aligned to business priorities.
* Deliver soft-skills and leadership development programmes that engage learners and support performance improvement.
* Support Property Management Traineeships and Apprenticeships, ensuring alignment to wider learning programmes.
* Evaluate the effectiveness of training through feedback, performance metrics, and continuous improvement.
* Foster a positive learning culture that encourages professional development and high performance.
Skills and Experience Required
* Proven experience in learning & development or training roles, ideally within property management or a related customer-focused environment.
* Experience working with Qube, Google Sheets, and LEAP, or similar learning platforms.
* Strong understanding of residential property management operations is advantageous.
* Excellent communication, presentation, and facilitation skills.
* Ability to design and deliver blended learning using digital tools, workshops, and on-the-job support.
* Strong organisational skills and the ability to manage multiple projects simultaneously.
* Collaborative and inclusive approach, able to work effectively with a range of stakeholders.
Desirable
* TPI qualification or similar.
* Previous experience working in L&D (for the higher salary bracket)
* Ability to transfer skills from other areas of the sector, e.g., block management or property management roles, into a formal L&D function.
Who We’re Looking For
The ideal candidate is enthusiastic about learning and development and is looking to make a real impact on how the business develops its teams. While prior L&D experience is preferred, applications from motivated property managers or block managers passionate about training and development are welcomed. The role is hybrid, with 1–2 days in the office (Salisbury or London) and the rest from home