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Are you a Customer Service professional looking for a company that will invest in your development?

Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket!

This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.

Job Overview.

Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.

Day-to-day

Assisting with the availability of Advisors using Openscape to review individual codes
Taking inbound calls to reduce the over-flow and abandon rate for the team
Updating client records and other relevant logs as required
Establishing and maintaining efficient working relationships with colleagues and clients
Scheduling departmental or team training sessions/meetings considering headcount and availability
Assisting the Management team with daily, weekly, monthly and quarterly reporting
Managing the Task-Management diary to ensure correct staffing levels are maintained between teams

What you Bring to the Team

Proactive and creative problem solver
A willingness to learn and the ability to communicate effectively within the team
Ability to remain professional in a fast-paced environment

Benefits

Continuous development from Day 1
25 Days Holiday + 8 Bank holidays (increases to 28 with service)
Your birthday off - how will you celebrate?
Regular updates on Employment Law so you're always up to date
Competitive salary framework reviewed twice annually
Free EAP for those days when we all need someone to talk to
Private medical with BUPA (with length of service)
Social Committee to arrange fun events
Department budget for a quarterly day out
A senior team that listens to and responds to team feedback
Career Pathways to develop your skills and support your progression through the business

49402LSR

INDHIN