Login to Apply

Purpose of role and accountabilities:

At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.

* Ensures that Delivery Performance is maintained at a World Class level of performance for all customers

* To develop a Customer Relationship Management strategy and business plans which support the business

* To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.

* Ensuring customer satisfaction and 98% OTIF delivery

* Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems

* Ensure all Sales Orders are loaded, checked and verified

* Maintain, improve and stabilise the Customer demand signals into the Gardner Group

* To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.

* Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.

* Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.

* Ideally will have a strong track record Tier 1 Aerospace Suppliers

* Manage and develop Personal Development Plans for direct reports

* To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved

* Continually review all aspects of the operation so that methods, procedures and efficiency can be improved

* Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible

* Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base

* To work within cross functional teams to support business development, growth and improvement projects as required

* To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies

* Any other duties within your capabilities as requested by the Gardner Senior Management Team

Core skills/attributes needed:

- Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar

- Ability to understand and interpret engineering drawings and aerospace specifications

- First class leadership and motivational skills.

- Problem analysis and decision making

- Strong customer focus combined with business development skills/ commercial awareness

- Can coach and mentor, and lead by example

- Be an excellent communicator with good negotiation skills

- Resilience and tenacity

- Willing to travel across the Gardner sites as required

- Ability to work under pressure, as part of a team but often on their own initiative

- MRP management

- Lead Time Analysis

- Capacity Management, development and introduction

- Problem Solving