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Operations Director – Soft Services (Cleaning) – Glasgow
£75,000 - £80,000 + Car Allowance + Bonus

Are you a strategic leader with a passion for driving excellence in service delivery? Do you thrive on building strong client relationships, challenging the status quo, and developing high-performing teams? If so, we want to hear from you.

A leading soft services provider is seeking an experienced Operations Director to lead their cleaning division across Scotland. Based from their Glasgow head office, you will play a pivotal role in shaping operational strategy, ensuring service excellence, and fostering a high-performance culture throughout the organisation.

Key Responsibilities:

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Lead, coach, and develop a large, multi-site operational team, instilling a culture of accountability, collaboration, and continuous improvement.

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Build and maintain strong relationships with clients, acting as a trusted partner and solutions provider.

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Challenge and refine existing processes to drive efficiencies and elevate service standards.

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Collaborate with senior leadership to define and deliver operational strategy and business growth targets.

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Ensure compliance with industry standards and company procedures.

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Mentor middle management and emerging leaders to build a robust succession pipeline.

About You:

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Proven experience at a senior leadership level within the cleaning or broader soft FM sector.

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A strategic thinker with a hands-on approach and a track record of delivering operational improvements.

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Exceptional communicator with strong interpersonal and relationship-building skills.

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Commercially astute and client-focused with the ability to identify and implement practical, scalable solutions.

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Passionate about people development, with experience in coaching, mentoring, and performance management.

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Comfortable in a fast-paced, growing environment where culture and values matter.

Location:

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Office-based in Glasgow, with travel across the UK as required.

Package:

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£80,000 salary

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Car allowance

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Performance-related bonus

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Opportunities for progression in a growing, values-led organisation

This is an exceptional opportunity to make a real impact in a senior leadership role while joining a business that values innovation, teamwork, and long-term relationships.

Apply now to be part of a company where your ideas, leadership, and passion will shape the future of soft services delivery