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About the Role

We are seeking an experienced Block Manager to oversee a portfolio of residential and mixed-use commercial properties in Central London. The successful candidate will be responsible for delivering a high-quality management service to clients, leaseholders, and tenants, ensuring properties are maintained to the highest standards while achieving operational efficiency and compliance with all relevant legislation.

Key Responsibilities

Property & Block Management

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Manage a portfolio of residential and commercial buildings across Central London.

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Conduct regular site inspections to ensure standards of maintenance, safety, and presentation are upheld.

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Coordinate repairs, maintenance, and refurbishment works with approved contractors.

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Prepare and manage annual service charge budgets, forecasts, and expenditure reports.

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Oversee insurance renewals, claims, and compliance documentation for each property.

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Ensure compliance with statutory requirements, including health and safety, fire risk assessments, and landlord obligations.

Client & Leaseholder Relations

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Act as the main point of contact for freeholders, leaseholders, and commercial tenants.

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Attend residents’ meetings, AGMs, and client board meetings as required.

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Provide professional advice on lease terms, covenants, and property management matters.

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Resolve disputes and handle complaints efficiently and professionally.

Financial Management

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Prepare, monitor, and reconcile service charge accounts in collaboration with the finance team.

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Approve and code supplier invoices within budget parameters.

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Manage arrears collection and enforce credit control procedures.

Compliance & Health & Safety

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Maintain up-to-date records and ensure compliance with all RICS, ARMA, and statutory standards.

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Liaise with surveyors, solicitors, and local authorities where required.

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Keep abreast of changes in property legislation and best practice.

Skills & Experience Required

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Minimum 3 years’ experience in residential and/or commercial block management (London portfolio preferred).

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Strong understanding of landlord and tenant law, leases, and service charge structures.

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Proven ability to manage multiple stakeholders and complex properties.

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Excellent organisational, communication, and negotiation skills.

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Competent in property management software (e.g. Qube, MRI, or similar).

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Membership of IRPM (Associate or Member) and/or RICS qualification desirable.

Personal Attributes

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Proactive and solution-oriented approach.

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Exceptional attention to detail and accountability.

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Strong interpersonal skills and professional presence.

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Capable of handling high-value assets and discerning clientele