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Compliance Manager

Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)
Job type: Full time, permanent
Salary: £30,000-£40,000 (dependent on experience)

Synergy Car Leasing is one of the UK’s leading regulated leasing brokers. Known for delivering a best-in-class customer service, the Compliance Manager role supports our teams and the overall business in continuing to meet our regulatory requirements and maintain our strong processes and procedures to run an effective and compliant business.

Due to the hands-on nature of the role working closely with the Senior Leadership Team (SLT) and various departments across the organisation, this is an office-based role in Harrogate. Synergy is rated by our team as an “outstanding” place to work, achieving a 2-Star rating in the Best Companies survey for two consecutive years.

Compliance Manager Responsibilities:

Manage the compliance monitoring plan
• Monitor and manage the compliance monitoring plan for the customer-facing team
• Provide reporting and Management Information (MI) to the SLT

Develop and maintain appropriate compliance policies and procedures

• Creation of any required new policies
• Review policies annually

Remain updated on compliance and industry developments

• Ensure up-to-date knowledge of compliance relevant to the industry, and communicate this to the SLT
• Support and drive Consumer Duty throughout the organisation

Manage compliance reporting requirements, documentation and audits

• Provide all required information for compliance audits
• Creation of annual reports and documentation
• Manage relevant tracking registers
• Provide any relevant information for reporting purposes

Manage the training log

• Working with the relevant managers and SLT to ensure all required training takes place
• Keep a record of training requirements and training undertaken

Support the management of complaints and issues

• Support the customer service manager in responding to complaints and issues
• Provide support and information on complaints regarding regulatory compliance and support relevant investigations by providing information

Compliance Manager Requirements:

Essential

• A willingness to learn and grow with the business
• Ability to work individually, but also as part of a team
• Great attention to detail
• Strong listening skills
• Strong, detailed writing skills
• Articulate and able to clearly communicate at all levels – both verbally and in writing

Desirable:

• Degree Level qualification
• Minimum of 1-2 years in Administration, Compliance and/or Risk
• FCA knowledge, however, full training can be provided
• A willingness to learn and grow with the business

About Synergy Car Leasing:

Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Celebrating 20 years in 2026, Synergy is an award-winning broker with exceptional customer reviews.

Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK, recognised by Best Companies as “outstanding” to work for 2024 and 2025. We’ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2024 and 2025 by Broker News. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking.

You may also have experience in the following: Senior Compliance Analyst, Lead Compliance Analyst, Compliance Specialist, Regulatory Compliance Specialist, Risk & Compliance Specialist, Junior Compliance Officer, Administration Manager, Compliance Officer, Senior Compliance Officer, Compliance Lead, Compliance Specialist, Regulatory Compliance Officer, Risk & Compliance Officer, Compliance Advisory Officer, etc.

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