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Italian Customer Service
Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

The basics

Location: On-site, Belfast VR Hub (BT1)
Hours: 40 hours per week, scheduled between 6am-7pm, Monday-Sunday
Salary: £27,019.20 per year + additional perks and benefits
Languages: C1 Italian + B2 English

What you'll be doing: Italian Customer Service
As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.

Your responsibilities will include:

Helping users with general and individual support queries

Spotting opportunities to reduce customer effort and improve their experience

Monitoring social media, forums, and product review platforms

Creating engaging, on-brand responses that encourage interaction

Supporting engagement and community activity across digital channels

Developing user-generated content and encouraging community involvement

Identifying ways to reuse and enhance self-service content across platforms

What you'll need: Italian Customer Service
This role is a strong fit if you:

Have experience in customer support or social media/community support

Are fluent in Italian (C1) and English (B2)

Can work five days per week between 6am7pm

Type at 55+ WPM with 95% accuracy

Have an interest in or experience with VR or gaming (desirable)

What you'll get: Italian Customer Service
You'll join a friendly, fast-moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience?

Apply now