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Description

We are recruiting an Accounts Officer - Residential Service Charges to manage a portfolio and proactively collect and reconcile service charges from current and former residents. The role involves ensuring that service charge accounts and invoice balances are accurate, as well as providing monthly performance reports. This role also consists of maximising all revenue streams to improve collection rates and minimise debt levels, monitoring arrears cases, and ensuring prompt action is taken.

Responsibility

Ensure the accurate capture, coding and accounting treatment of service charge transactions. Produce complete and precise service charge accounts, comparing results to budgets, investigating material variances and taking corrective action as appropriate. To maximise the recovery of service costs from residents, following current regulatory and legal requirements, and to reconcile residential service charge accounts and budgets.

Qualification – Essential

GCSE Grade (or equivalent) in English Language and Mathematics.

Degree level or equivalent NVQ level 4 finance qualification or relevant experience.

Advanced –Microsoft Office, Word, Excel, Outlook, PowerPoint, and Social Media.

Essential - Skills, Abilities, & Experience

A broad level of knowledge of the processes and legislation governing service charges and major works.

Extensive knowledge and experience of the financial aspects of leasehold management.

An understanding of S20 consultation processes.

Experience in successfully dealing with queries and complaints from customers.

Ability to maximise all revenue streams, improve collection rates, and minimise debt levels.

Good working knowledge of computerised financial systems and desktop applications

Excellent organisational skills and practical experience dealing with high volumes of data.

Attention to detail and the ability to achieve deadlines when under pressure.

Ability to work effectively as part of a team.

Good analytical skills to review, interpret and present financial and statistical data.

A high level of attention to detail is required to maintain accurate records and accounts.

Ability to perform accurate arithmetical calculations following financial regulations.

Experience of working with complex financial systems, inputting and analysing data.  

Essential Compliance Requirements

3 Years References

DBS check Summary

A fully clean UK driving licence

A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy