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The Role:

We have an opening for a Support Engineer to join the Executive Support team which provides end to end support service to the most senior & influential Directors & Executives within the organisation. The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLAs. Project work will also be undertaken by the team.

Responsibilities:

* Providing responsive technical support.

* Escalate problems where necessary to third parties both internal and external.

* Respond to phone and face to face incidents reported to the team.

* Capture all workload activity via Remedy toolset

* Plan and implement approved desk moves and changes.

* Maintain adherence to IT Security practices, directives and recommendation.

* Prioritise workload & use initiative in a fast paced environment.

* Cross team liaison both internally & externally with vendors / suppliers nationally and internationally to ensure executive incidents & requests are handled with priority and the customer is constantly updated as to progress.

* Compiling technical road maps for future innovation & business integration.

* Answer executive helpline between 08:00 -18:30 (dependent on shift) and be available to take part in an out of hours shift rota for evenings and weekends.

Skills:

* Proven background in providing executive IT Support.

* Must possess an eye for detail and a proactive, innovative & flexible mind-set.

* Able of facilitating any technological requests with a keen interest and deep knowledge in the tech industry.

* Able to add real value both to the business as a trusted advisor and prominent ambassador