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Facilities Help Desk Administrator

32k

Bracknell

Immediate start

My client is the leading global provider of integrated facilities and corporate real estate management. Recruiting a Helpdesk Administrator to join the team on the account.

The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team.

The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team

Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.

Providing support or assistance for incoming issues related to FM.

Working through the process of solving problems with clients.

Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.

Reporting customer feedback and trends to Management Team.

Answer Helpdesk / Switchboard calls.

Log service requests on CAFM system.

Continually updating customers using the communication Strategy.

Request updates from Hard / Soft Services teams.

Updating client on service requests.

Manage sub-contractor callout process.

Manage work orders and ensure accuracy data is achieved.

Assist in all sites across the account achieving the highest level of statutory compliance.

Promote QHSE and drive tangible improvements in safety performance and culture.

Provide administrative support to local line management at all levels.

Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.

Complete client & company site inductions for staff and contractors

Assist with ensuring Authority to Work (ATW) are issued.

Support with audit management (Internal & External)

Produce management reports as required by the Account Management.

Meaningful and accurate reports are generated as required.

Customised reports are quickly created when required.

Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.

You will have

Strong interpersonal skills

Ability to work under minimal supervision.

Ability to work as a team player.

Computer literate with a strong working knowledge of Microsoft Office.

Flexible, methodical, and strong attention to detail

Excellent organisational skills

Contributing to continuous improvement

Ability to demonstrate logical processes, with good analytical skills and judgement.

Knowledge and Experience in using CAFM systems (Si7 & IFM Hub)

Administration, Facilities & compliance Services

Experience working in a customer service role or helpdesk environment.

Experience within the Facilities Management or similar role.

RG Setsquare is acting as an Employment Agency in relation to this vacancy