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Junior Operational Excellence Lead (9-Month Maternity Cover, Potential to Go Permanent!)

Remote (Monthly London Meetup) | Up to £35,000 DOE

Are you a natural organiser with a passion for creating unforgettable experiences?
Do you thrive in fast-paced environments where no two days are the same?

Ready to join a company that’s transforming how the world understands life-limiting health conditions?

A Life in a Day is looking for a switched-on, proactive Junior Operational Excellence Lead — someone who’s energised by variety, loves building relationships, and is excited to play a key role in delivering immersive, empathy-building experiences for global healthcare clients.

This is a 9-month maternity cover… but with our rapid growth, there’s real potential for this role to become permanent.

About A Life in a Day

We’re a multi-award-winning organisation on a mission. Through our innovative, app-based simulations, we help participants step into the shoes of people living with life-limiting health conditions.

Since 2018, we’ve tripled revenue, partnered with major global pharma brands, and established ourselves as leaders in experiential learning for healthcare.

Join us and your work will directly shape the way clients understand, empathise with, and support patients worldwide.

Why You’ll Love Working With Us:

Competitive Salary up to £35,000
Fully Remote (with one monthly London meet-up)
Company Laptop & Phone Line included
Flexible Working Hours — core hours are 9–6, but we trust you to manage your time
28 Days Leave + up to 10 Days Paid Sick Leave
A supportive, friendly, and driven team who genuinely love what they do
Key Responsibilities of the Junior Operational Excellence Lead:

Build strong relationships with clients and stakeholders via regular video calls
Coordinate every detail of live events — ensuring flawless end-to-end delivery
Assist with planning and logistics: think booking actors, contractors, facilitators
Gather feedback and prepare insightful reports for clients and the sales team
Maintain clear, organised client files for seamless team collaboration
Support Client Success Managers in nurturing long-term client relationships
If you love being the person who keeps everything running smoothly, this is your moment.

What You’ll Bring:

Experience in account management, event management, or other client-facing roles
Confidence dealing with diverse stakeholders — clients, suppliers, senior teams
Impeccable attention to detail and exceptional organisational skills
Strong written and verbal communication
A proactive, analytical, problem-solving mindset
Experience managing external suppliers or partners
Advanced MS Office skills
A tertiary/higher education qualification
Who You Are:

Self-motivated and comfortable working remotely
A natural multitasker who can juggle deadlines without breaking a sweat
Clear, confident, and consistent in your communication
Flexible — willing to work outside regular hours occasionally to support key events
Ready to Apply?

We’d love to hear from you! Send your CV and take the next step in joining a purpose-driven, fast-growing team.

Virtual interviews: January 15th & 16th
Shortlisted candidates will receive full details plus an engaging selection task