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Service Manager (Healthcare)

Location: Northumberland

Salary: £33,802

Employment Type: Fulltime

Our client is looking for a support manager to join the dedicated team. This is a north east based care provider, supporting individuals with learning and physical disabilities in a several locations. This role is essential to delivering outstanding care to the people we support.

Key duties include:

* Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care.

* Manage team recruitment, training, and development to ensure a highly skilled workforce.

* Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth.

* Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes.

* Monitor service quality across various locations, report incidents, and implement necessary improvements.

* Coordinate with professionals and external agencies to enhance the overall support services provided.

* Ensure compliance with policies and maintain high-quality support standards.

* Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations.

* Ensure the support team meets our client's Key Performance Indicators (KPIs).

* Build and maintain strong relationships with families, the people we support, and their circles of support.

* Participate in training sessions and workshops to stay updated on best practices.

* Engage in continuous professional development with the support of the organisation.

The role:

37 hours per week, Monday to Friday.

Hybrid working with the ability to travel between locations and Head Office is required.

Support Manager’s on-call rota for weekend cover (Roughly three shifts per month providing an additional £220 per month)

5.6 weeks of annual leave.

Career development opportunities including paid training and upskilling.

Required Skills:

* Quality, integrity, and professionalism.

* Effective communicator with proven experience in team management and leadership.

* Demonstrated ability to inspire and lead teams towards achieving goals.

* Confident and assertive in decision-making and leadership.

* Extensive experience in staff management and mentoring.

* Experience managing dispersed regional locations.

* Background in working with individuals with learning disabilities or physical disabilities.

* Experience in setting up new locations.

* Understanding of CQC standards, the Mental Capacity Act, and GDPR.

* Dedication to upholding our client's reputation and values.

* NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered.

* Relevant management qualification.

* Proficient in Microsoft Office applications.

* GCSE or equivalent in Maths and English.

* Possession of a full UK driving license.

If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button