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Administrator – Support Team
Contract Type: Contract / Freelance

We are seeking a proactive Administrator to join our busy operational support team. This role provides essential assistance to both site-based and office-based teams, ensuring that reactive and planned works are processed efficiently and accurately.

Key Responsibilities

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Communicate effectively with customers and colleagues, capturing and recording service calls into the CAFAM system.

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Raise, allocate, and complete work orders for both engineers and subcontractors.

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Monitor shared inboxes and provide phone cover as required.

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Schedule engineers and subcontractors to ensure works are delivered on time and within agreed SLAs.

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Liaise with subcontractors to confirm attendance dates, paperwork, and risk assessments.

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Provide regular updates to Contract Managers and escalate delays where necessary.

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Monitor outstanding work orders and reassign or update statuses as required.

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Hire equipment, arrange site escorts, and support with RAMs and compliance paperwork.

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Check and process subcontractor documentation, ensuring accuracy of start/finish times and work descriptions.

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Support engineers with emergency jobs and ensure accurate time records are maintained.

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Flag and report system issues and support with performance reporting.

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Deliver a professional and efficient service to internal teams, subcontractors, and clients.

About You

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Excellent telephone manner with strong written and verbal communication skills.

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Strong IT literacy (Microsoft Office, particularly Excel and Outlook).

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Accurate data entry skills and strong attention to detail.

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Ability to build and maintain effective working relationships across teams.

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Organised, proactive, and able to manage multiple tasks in a fast-paced environment.

Additional Information

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CTC Clearance is required for this role (support will be provided if not already held).

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Full training on CAFAM and compliance systems will be provided.

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Opportunities for development into senior administrator or team leader roles