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Cycle Hangar Officer

* Job Number: HCAA02451

* Agreement Type: Fixed Term/Secondment - Full Time

* Salary: £36,345 - £37,437

12 Months Fixed Term /Secondment Opportunities (2 Officers).

This is a hybrid role requiring you to be in the office for 3 days per week.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Hackney Parking Services are often leading the way in the parking industry with the main focus on best practices and performance. Hackney Council’s Parking Services are recognised as one of the UK’s leading local authorities on the implementation, management and enforcement of effective parking controls across the borough. Hackney Council also has the biggest cycle hangar programme in London, with over 1000 hangars now in operation.

Do you have a passion for delivering great customer service, like to use your initiative to solve problems, have excellent communication, administrative and organisational skills, are flexible and take great pride in your work? If so, we want to hear from you. We have a fantastic opportunity for 2 Cycle Hangar Officers in our Parking Operations team.

As a Cycle Hangar officer, you will be responsible for all back-office aspects of the council's cycle hangar service, ensuring the service is delivered efficiently and to a high standard at all times achieving high levels of customer satisfaction.

We are looking for highly organised individuals that have proven experience in providing excellent service with a genuine desire to help customers, have an eye for detail, enjoy being part of a team and are able to work in a pressurised environment.

You will need to have excellent communication skills as you will be dealing with queries from our diverse community of residents. The role requires the successful candidate to respond clearly to emails and telephone requests and build close relationships with other Council departments. You will have the ability to investigate complex queries and provide a fair outcome to our customers and you must be able to demonstrate this across all channels and within a diverse customer group.

The ideal candidate must be able to work well in a high pressure and fast paced environment. You must have a flexible approach to your work whilst being able to plan and prioritise workloads efficiently and effectively to ensure that tight deadlines are met. In this role it is crucial for you to maintain high levels of service standards at all times.

You must have experience in the use of a variety of IT packages, specifically Google suite, with experience of google forms an advantage. You will have previous extensive experience of using spreadsheets to record information accurately and analyse the data when required.

You will take responsibility for continually improving our service performance to meet the varying demands of our customers, ensuring we get it right the first time.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 17 June 2025 (22.59).

Interview and assessment date: W/C 07 July 2025.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available