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Individual Giving Manager

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JOB TITLE: Individual Giving Manager

SALARY: 43,078 per annum

HOURS: 36 hours per week

LOCATION: Sydenham Site, 51-59 Lawrie Park Road, London SE26 6DZ

with occasional work at the Orpington site, Tregony Road BR6 9XA

Please note that this position includes occasional evening and weekend working.

About Us

This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders, and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.

The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.

Your new role

Do you get excited about creating the perfect direct mail piece? Are you passionate about lotteries? Can you take ‘in memory’ givers on a journey from one-off gift to regular supporters?

If so, we have the perfect role for you!

We are seeking an experience Individual Giving Manager to build on our existing appeals and create new, exciting ones too. You will be responsible for generating over £2m income from direct mail, regular giving, in memory giving and the lottery.

You will be managing campaigns across a range of traditional and digital channels, from planning and copywriting to post campaign analysis and evaluation. In collaboration with the Head of Fundraising you will develop and flex an audience-centric and insight driven plan designed to attract, retain and develop supporters.

The role manages two direct line reports; a Lottery Fundraiser and an In-Memory Fundraiser. You will ensure that all Individual Giving campaigns deliver to budget and against key short-term and long-term KPIs. You will ensure all fundraising is managed effectively, within the regulatory and contractual requirements and implementing best practice.

Key responsibilities of the role include:

• Managing a programme of supporter direct mail appeals

• Significantly growing regular giving

• Developing In Memory giving income, tribute funds and funeral donations

• Managing and developing our lottery income

• Developing engaging supporter journeys for key audiences to encourage repeat giving

About you:

We are looking for someone who is an experienced individual giving fundraiser, solutions focussed and a great team player. You’ll be a self-starter, enthusiastic and driven with strong team working ethic who is willing to take the initiative and pro-actively engage with our supporters. Confident, articulate, outgoing and with excellent customer service skills, and someone who can communicate empathetically when dealing with supporters.

If this sounds like you – we’d love to hear from you.

What you will get in return is a stimulating and rewarding career with an opportunity to influence and make a real difference in the community. In addition, you will benefit from access to excellent training and development opportunities, a number of health and wellbeing schemes, a competitive contributory pension scheme and life assurance scheme with generous beneficiary plan. You will also have access to free on street parking nearby and an onsite staff canteen at our Sydenham site.

What you need to do now if you have experience in driving significant income through individual giving and you have initiative, enthusiasm and passion for the work of a hospice, please do apply for this great role.

How to apply:

* Please review the Job Description and Person Specification Criteria

* Please address the criteria in the person specification form. This information will be used to select candidates for interview

* Click the ‘Apply Online’ button

Closing Date: 26th May 2024

Interview Date: Provisional interview date 3rd & 5th June 2024