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Service Analyst – ITSM – 6 months Contract – Hybrid Working – Inside IR35

This role will be an average of 2-3 days per week on-site, in Glasgow.

Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.

Service Analyst experience to include:

Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment
Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum
CAB experience / Change Advisory Board
ICP facilitation / Integrated Change Process - Run the calls and maintain reviews.
Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s
Process review and improvements
Daily ticket queue checks, including triage, and updates.
Documentation and Agenda circulation
Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
Raising and following up Escalations
Stakeholder Management
Experience working within a Global Environment
Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start.

To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website.

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