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Job Title: Customer Services Advisor
Location: Based near Eye, Suffolk
Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break)
Salary: £13.84 - £14.61 per hour  
Employment Type: Temporary to permanent
 
About the Role
 
An exciting opportunity has arisen for a dedicated and personable Customer Services Advisor to join our clients well-established team. This role is ideal for someone who thrives in a customer-facing environment and enjoys delivering exceptional service. You will be the first point of contact for customer enquiries and play a key role in ensuring a smooth and efficient ordering process.
 
Key Responsibilities

Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
Support order processing and manage customer accounts
Liaise with internal departments to ensure customer requirements are met efficiently
Carry out general administrative tasks related to customer service and sales support
Maintain accurate records of customer interactions and transactions Desirable Experience

Previous experience in a customer service or office support role
Familiarity with Amazon Vendor Central or similar platforms is highly desirable
Proficiency in Microsoft Office (Word, Excel, Outlook) Skills & Attributes

Strong communication and interpersonal skills
Excellent attention to detail and organisational ability
A team player who can also work independently
Positive, solutions-focused attitude Benefits Package (once permanent)

Life Insurance - 3 x Salary
Salary Sacrifice Pension Scheme
Bupa Cash Plan
28 days holiday plus Statutory Bank Holidays
Access to a Learning Management System
On-site parking