Login to Apply

Lead Desktop Support Analyst (West Yorkshire)

Salary: £45,000 - 50,000
Working pattern: Full time on site, 5 days per week

Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You’ll help set standards, coach others, and improve the consistency and quality of end user support.

What you’ll be doing
Leading day to day ticket flow, prioritisation, and service performance against SLAs
Acting as escalation for complex desktop, laptop, and user services issues
Coaching and supporting other analysts, improving knowledge sharing and ways of working
Improving processes, documentation, and standard operating procedures
Coordinating IMAC activity, device lifecycle work, and site support requirements
Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence What you’ll bring
Strong hands on EUC and desktop support experience in a structured support environment
Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
Experience with SCCM and or Intune and a solid approach to device management
Confidence leading by example, coordinating workloads, and supporting team development
Strong stakeholder skills, able to explain issues clearly and manage expectations