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Senior IT Support Engineer

Location: Gloucester | Hybrid working

Salary: Up to £55,000 + bonus

Benefits: Bonus scheme, hybrid working, company car, enhanced benefits package

Our client, a leading organisation within the IT services sector, is hiring a Senior IT Support Engineer to provide high-level technical support across a diverse customer environment. This role offers the opportunity to act as a senior escalation point, contribute to service improvement, and support the delivery of reliable, secure IT services.

This is a hands-on role combining advanced troubleshooting with customer engagement, working across modern workplace, infrastructure, and cloud technologies.

What you’ll do

Act as a senior escalation point for complex 2nd and 3rd line support issues

Diagnose and resolve incidents across Windows, Microsoft 365, Azure, networking, and security platforms

Provide technical leadership and mentoring to junior engineers

Deliver technical changes, upgrades, and minor project work in line with best practice

Maintain accurate documentation, knowledge articles, and support handovers

Support out-of-hours work on a rota basis, including occasional evenings and weekends

You’ll work closely with service delivery, project teams, and customers to ensure a high-quality support experience and continuous improvement.

What we’re looking for

Strong experience in a senior IT support or infrastructure support role

Proven troubleshooting skills across Microsoft 365, Windows Server, Azure, and Active Directory

Experience supporting virtualised environments (VMware or Hyper-V)

Solid understanding of networking, backup, and security fundamentals

Excellent communication skills with the ability to support non-technical users

The ideal candidate will bring a proactive mindset, strong problem-solving skills, and enjoy working in a fast-paced, customer-focused environment.

Why join?

Senior-level role with real influence over service quality

Hybrid working with flexibility

Exposure to a broad and modern technology stack

Clear opportunities for progression and professional development


Apply now to play a key role in delivering dependable IT services within a growing technical team