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Logistics Coordinator (Nights)

Location: Redditch (office-based)
Hours: 44 hours per week | 4 on / 4 off | 19:00 – 07:00 (includes weekends)
Contract: Permanent

We are recruiting for a Logistics Coordinator (Nights) to join a fast-paced transport and freight operation based in Redditch. This is a fully office-based role combining customer service, quoting and transport coordination, suited to someone with experience in freight forwarding or logistics who is confident working nights and handling time-critical movements.

The role

You will be responsible for managing shipments overnight, ensuring goods move efficiently from A to B while maintaining clear communication with customers, suppliers and internal teams.

Key responsibilities include:

* Managing customer enquiries and orders by phone and email

* Loading jobs onto the system and tracking shipments end-to-end

* Quoting UK and EU transport and offering alternative solutions where required

* Booking transport and liaising with suppliers and carriers

* Managing urgent and time-critical movements, including line stoppages

* Offering airfreight solutions when required

* Keeping customers updated on job progress and resolving issues proactively

* Closing out job files, obtaining PODs and ensuring documentation is complete

* Ensuring jobs are accurate and completed prior to invoicing

* Reviewing routes and suppliers to ensure cost-effective planning and profitability

* Communicating clearly with warehouse teams regarding inbound and outbound activity

* Maintaining accurate system data, paperwork and KPIs

* Liaising with Operations, Accounts and Warehouse teams and escalating issues when required

What we’re looking for

* Experience in a logistics, transport or freight forwarding role

* European planning experience (essential)

* Strong customer service and communication skills

* Confident using transport systems and MS Office

* Highly organised with the ability to multitask and prioritise

* Calm under pressure with a solutions-focused mindset

* A proactive, can-do attitude with strong attention to detail

* CPC and second language skills are advantageous but not essential

Working hours & benefits

* 44 hours per week

* 4 on / 4 off shift pattern, Monday to Sunday (nights)

* Working hours: 19:00 – 07:00

* 10% shift allowance

* 25 days holiday plus bank holidays

* Option to purchase up to 5 additional days’ holiday

* Competitive package discussed at application stage