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Customer Service Advisor

Hatton Garden, London

£25,000 per annum

Pin Point Recruitment are looking for a Customer Service Advisor for a bullion merchants based in Hatton Garden, London.

The company have been operating since 1967 and are the biggest gold refinery in the whole of the UK. They offer a range of services including buying a array of different precious metals, the ability to buy gold for pensions, and advice win how to invest gold and the benefits.

Customer Service Advisor Job Role:

* Responsible for offering a consistent and outstanding level of customer service

* Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs

* Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers

* Developing and utilising product knowledge, eager to understand product range

* A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy

* Responsible for responding to Google reviews

* Dealing with customer online enquiries including emails and website

* Assisting and supporting customer with compliance issues

* A good level of computer literacy in MS Office packages.

Customer Service Advisor Skills Requred:

* Knowledge of precious metals is a distinct advantage

* A good level of computer literacy in MS Office packages.

* Extensive customer service experience face to face, online and over the phone

* Attitude to learn new skills as you will be trained on the job

* Strong organisational and communication skills

For more information apply now