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Cityworx are recruiting on behalf of an established, values-led care provider seeking an experienced and compassionate care manager to lead frontline teams and drive excellence in community-based services.

This is a rewarding leadership role for someone who is passionate about person-centred care, thrives in a fast-paced environment, and enjoys developing teams while maintaining the highest standards of quality and compliance.

Key responsibilities include:

* Providing strong, inclusive leadership to frontline care teams, promoting a positive and supportive culture

* Leading by example with a caring, respectful and person-centred approach

* Overseeing day-to-day operational management to ensure care quality, service delivery and capacity targets are achieved

* Supporting recruitment, induction and retention of care staff in line with organisational processes

* Ensuring new starters are effectively onboarded and supported through probation

* Managing supervision, appraisals and ongoing staff development

* Chairing regular team meetings to communicate performance, updates and best practice

* Ensuring safe, effective and compliant care delivery in line with CQC standards

* Championing safeguarding, quality assurance and continuous improvement

* Liaising with families, external professionals and key stakeholders

* Managing concerns, compliments and complaints in line with policy

* Monitoring budgets, staffing costs and operational expenditure responsibly

* Completing internal audits and preparing for CQC inspections

* Managing HR-related matters including investigations, grievances and disciplinaries

* Reviewing KPIs, analysing trends and contributing to service improvement plans

* Participating in the on-call rota, including evenings, weekends and bank holidays as required

About you:

* A compassionate, people-focused leader with a genuine passion for care

* Inclusive and respectful, with a strong commitment to dignity, equality and diversity

* Person-centred in your approach to leadership and service delivery

* Experienced in managing care teams within a CQC-regulated environment

* Confident handling HR processes and employee relations matters

* Proactive, organised and solutions-focused

* NVQ Level 3 in Health and Social Care (Level 5 or willingness to work towards it)

* Experience managing budgets and resources

* Strong written and spoken English

* Confident using systems such as Excel, Word and Outlook

* Full UK driving licence with access to a vehicle

This is an excellent opportunity to join a supportive organisation where values, quality and people truly come first, and where you can make a real difference every day.

If you feel you are suitable and would like to discuss the role in confidence, apply today or contact Cityworx for further details