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Sue Ross Recruitment are working on behalf of our client to recruit a highly organised and proactive Credit Control Administrator. This is a fantastic opportunity to join a friendly, supportive team within a well‑established organisation. The role would suit someone with strong communication skills, great attention to detail, and a positive, can‑do attitude.

Role Overview

The successful candidate will take responsibility for a wide range of credit control and administrative tasks, ensuring the smooth running of customer accounts and supporting the wider operations team.

Duties include:

* Managing the monthly credit control process

* Monitoring overdue balances and contacting customers to arrange payment plans

* Applying late payment surcharges where appropriate

* Suspending and reinstating customer accounts when required

* Taking card payments by phone and allocating payments to accounts

* Handling customer queries via phone and email

* Preparing correspondence for the external credit collection agent

* Managing all communication until debt recovery is complete

* Setting up and updating customer direct debits

* Preparing the monthly DD proposal for the 18th of each month

* Following up unpaid direct debits and applying returned DD charges

* Onboarding new accounts and ensuring all documentation is complete

* Completing credit checks and obtaining personal guarantees for Limited companies

* Conducting periodic audits to ensure accurate credit limits and contact details

* Maintaining up-to-date records and personal guarantee information

* Updating suppliers via Sage X3 with changes in customer status (e.g., holds or suspensions)

* Informing suppliers of customer interest in trading

* Carrying out any additional duties requested by the Operations Manager or Directors

Person Specification

* Experience using Sage or a similar system (full system training provided)

* Excellent verbal and written communication skills

* Strong interpersonal skills and the ability to work effectively within a team

* Highly organised with strong time‑management skills

* A proactive, positive and motivated approach

Salary, Hours & Benefits

* £18,400 per annum

* 23.25 hours per week

* Working hours: - Monday–Thursday: 12:00pm – 4:45pm - Friday: 8:45am – 1:00pm

* Free onsite parking

* 25 days annual leave (including 2 reserved for Christmas shutdown)

* An additional day off on your birthday ?

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment