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Position: Workshop Administrator

Job ID: 1298/97

Location: Newcastle

Rate/Salary: : £26,000 – £28,000 per annum

Benefits: 25 days holiday + statutory, 3% contributory pension, Career development opportunities

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The job description below will outline this position of: Workshop Administrator

Typically, this person will provide administrative support to the service department and workshop operations, managing internal systems, coordinating jobs, and supporting the delivery of key customer contracts.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the (insert job title):

Manage the administrative aspects of workshop contracts and coordinate with relevant departments          

Handle incoming enquiries and ensure timely responses by the appropriate personnel        

Create and manage work orders in Microsoft Dynamics, order parts, and update records throughout the job lifecycle         

Approve engineers’ time sheets and allowances in Dynamics          

Prepare and issue quotations, invoices, and job documentation, ensuring costs are accurate and profit marginsare  maintained        

Collate, format, and distribute engineers’ service reports to customers within agreed timeframes 

Provide general administrative support to the Workshop Manager and wider service team as required

Attend internal and external meetings,

Support engineers with customer and internal applications and portals

Accept MOD service orders within 24 hours, produce KPI reports by the 5th of each month, and prepare MOD QRM slide packs

Qualifications and requirements for the Workshop Administrator :

Proficient in Microsoft Office (including Access)          

Experience working in a service delivery or workshop environment       

Strong communication and organisational skills       

Desirable:

Experience managing key customer accounts            

Experience scheduling engineers or technicians

Familiarity with HR policy and compliance

This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role