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Managing Agent Property Manager

Location: Fleet House, 59-61 Clerkenwell Road, London, EC1M 5NW

Start Date: ASAP

Contract Duration: 2+ Months

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £ 21.92 per hour

Job Ref: OR8200

Responsibilities

·Support colleagues across the organization to understand relationships with superior landlords and their agents, ensuring protection for residents and addressing any operational concerns related to services, particularly health and safety issues.

·Ensure adherence to lease obligations and support the Senior Property Manager in maintaining a comprehensive database capturing all relevant information for blocks/estates.

·Assist with the completion of the Block Attributes Matrix (BAM).

·Collect compliance records, including those necessary for Building Safety Measures from superior landlords and their agents.

·Review service charges from superior landlords and their managing agents to ensure expenditures align with lease agreements and legal rules, challenging reasonableness and value for money when necessary, and assisting with First Tier Tribunal cases if required.

·Collaborate with superior landlords and agents to ensure s20 consultation notices are communicated to residents, assisting them in making observations or challenges as appropriate.

·Lead or assist with projects to improve team and department operations, supporting other teams as needed to achieve their objectives.

·Assist in preparing management information, performance indicators, and reports for senior staff, external bodies, and organizational groups.

·Identify and manage risks affecting the organization, ensuring value for money in services provided.

·Handle inquiries and complaints effectively, promoting high customer service standards to achieve high satisfaction levels, and learning from complaints to improve practices.

·Develop and maintain professional relationships and partnerships, safeguarding the organization's interests.

·Maintain up-to-date and accessible records, utilizing computer systems and databases.

·Champion a resident-focused approach, ensuring residents are central to all activities.

·Deputize as necessary.

Person Specification

·Strong understanding of property management and lease obligations.

·Excellent communication and interpersonal skills to build effective relationships with colleagues, landlords, and residents.

·Ability to manage and resolve conflicts and complaints efficiently.

·Strong analytical skills to review financial charges and ensure compliance with legal standards.

·Proven ability to lead or assist in project management and support team objectives.

·Proficient in using computer systems and maintaining accurate records.

·Adept at risk management and ensuring value for money in service delivery.

·Commitment to high customer service standards and continuous improvement.

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