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2nd Line Support Engineer – (2nd Line, Infrastructure, Support, O365, AD, Networking, DNS/DHCP, Routing, Switching, Windows, Group Policy, Server) – Permanent – Blackburn

Charles Simon Associates are currently looking for a 2nd Line Support Engineer on a permanent basis for our prestigious client based in Blackburn.

This role is onsite, with travel to other sites when needed.

Location: Blackburn

Salary: Up to £35,000 per annum

Skills/Requirements for the 2nd Line Support Engineer:

* Previous experience within a similar role is vital

* Ability to work independently

* Strong O365

* Extensive Windows Desktop support around 10/11

* Extensive Active Directory experience

* Networking support. Basic configuration of routers & Switches

* DNS/DHCP support

* Group Policy

Start date is ASAP for the 2nd Line Support Engineer

The 2nd Line Support Engineer will be responsible for:

* Supporting users on both a remote and face to face basis when needed.

* Carrying out service requests

* Taking ownership of escalated calls from the service desk, diagnosing and resolving technical issues

* Triaging and escalating complex issues to the 3rd Line team

* Managing their own workload in accordance with the businesses SLA’s & KPI’s

* Installing, configuring and maintaining desktop and laptop hardware and software

* Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures.

* Providing the highest level of customer service when onsite

Please send an up-to-date copy of your CV to be considered for the 2nd Line Support Engineer

2nd Line Support Engineer – (2nd Line, Infrastructure, Support, O365, AD, Networking, DNS/DHCP, Routing, Switching, Windows, Group Policy) – Permanent – Blackburn