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About the role

The Royal College of Physicians is seeking a highly organised and detailed membership professional to join our team as Senior Membership Administrator, based in our Liverpool office. This role is pivotal in supporting our community of 40,000 members, providing excellent customer service to support growth and retention as well as managing key membership processes. You will work in a busy, friendly team committed to high standards and will support the membership administration manager in developing team performance and process improvement.

About you

You will have at least two years’ experience in a membership administration or similar role, including managing complex membership processes and an understanding of the membership lifecycle from recruitment through to renewal and retention. Friendly and approachable, you will have excellent all-round administrative and customer service skills. You will have experience of using customer relationship management systems such as Microsoft Dynamics. You will be able to work in a team and collaborative environment, forming effective working relationships with a diverse range of staff, volunteers and stakeholders and share your experience in a membership role with the team in Liverpool and liaise with the London office. Proactive and organised, you will be capable of managing multiple projects simultaneously in a busy environment.

Please note, agency inquiries will not be considered.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us