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Customer Retention Agent

Location: Sheffield, UK

Salary: £28,000 + Bonus

Working Hours: Monday to Friday - Full-Time, On-Site

My client is looking for a Customer Retention Agent to join their team based in Sheffield.

This is a fantastic opportunity for someone with strong customer service or call-centre experience who enjoys problem-solving and building long-term customer relationships. If you are confident handling objections and thrive in a target-driven environment, this role could be perfect for you!

This position is working in the Waste Management industry, so experience in the Waste Industry, would be highly advantageous.

Key Responsibilities

Manage inbound cancellation enquiries and work to retain customers through proactive engagement.
Uncover root causes of dissatisfaction and present tailored solutions, alternatives, or service adjustments.
Promote service value by explaining features, benefits, policies, and upgrade opportunities.
Resolve billing, scheduling, and operational issues, coordinating with internal teams as needed.
Maintain accurate CRM records while meeting retention, quality, compliance, and KPI targets.

Requirements

Background in customer service, retention, sales, or call-centre environments.
Strong communication, negotiation, and objection-handling skills.
Ability to navigate challenging conversations with empathy and professionalism.
Proven experience working toward KPIs with solid problem-solving capabilities.
Detail-oriented, tech-savvy, and comfortable multitasking across CRM and call-centre systems.

#Customer Service, #Call Centre, #Account Management, #Upselling, #Customer Care, #Sheffield Jobs, #Waste Management, #Sales, #Customer Retention

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy