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Visitor Services Assistant

Northwich | Part Time | Contract | £12.73 an hour

Introduction

Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor.

As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities.

Key Duties

Welcoming visitors and providing friendly, inclusive customer service.

Operating the visitor welcome area, handling cash and card payments.

Promoting Forestry England memberships and upcoming activities.

Responding to visitor enquiries with enthusiasm and accurate information.

Helping maintain clean, safe, and welcoming facilities.

Completing basic risk assessments and following health and safety procedures.

Training in first aid and assisting visitors when required.

Carrying out any other reasonable duties as requested by your line manager.

Requirements

Proven experience delivering excellent customer service, face-to-face and digitally.

Ability to work effectively as part of a team.

Understanding of health and safety principles, or willingness to learn.

Confidence using IT systems, including Microsoft Office.

Willingness to work in both indoor and outdoor environments.

Desirable Experience

Experience using electronic admissions or retail till systems.

Previous cash handling experience.

What We Offer

A unique working environment in the heart of the forest.

A customer-focused role with variety and responsibility.

Opportunities to support community engagement, events, and volunteering.

Full training provided, including first aid.

Interested?

Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting