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Customer Accounts Representative

Location: Shipley, West Yorkshire (office-based) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Salary: £26,277.50 per annum

Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement.

What You’ll Do

· Manage the billing cycle, resolving exceptions and meeting deadlines.

· Maintain accurate customer and meter data for billing and Pay-As-You-Go services.

· Handle customer and client queries via phone, email, chat, and social media.

· Support customers by promoting digital self-service tools.

· Log and escalate complaints in line with policy.

· Work collaboratively across teams to resolve issues.

· Participate in social media monitoring and responses.

· Support onboarding by guiding new team members.

What You Bring

· Strong Microsoft Office skills and confidence using social media.

· Excellent written and verbal communication.

· Ability to prioritise in a fast-paced environment.

· Calm, empathetic, customer-focused approach.

· Accurate data entry and record-keeping.

· Team-focused mindset.

Qualifications & Experience

· GCSEs or NVQ Level 2/3 in Administration (or equivalent).

· Experience in customer service or billing administration is beneficial

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