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Concierge / Receptionist

Manchester City Centre

Monday to Friday 08:00-17:00

Portfolio are proud to represent our client in their search for a new Concierge / Receptionist. Working in their corporate head quarters based in the city centre, you will be the first to greet visitors to the building and a main focal point and go-to for staff of all levels. This is a busy role encompassing a variety of duties including responsibility for the executive lounge, meeting rooms, lobby and boardroom, preparing them for meetings or events, assisting with building security, providing admin support to the facilities team etc. We are looking for someone professional, presentable, personable and organised with experience in a similar environment and good customer service. If you have the relevant experience or background, we would love to hear from you!

Main Functions of Job:

Main function of job role is to provide reception services for the building and the wider Group. In this role you will be part of the Group Facilities Team and will be required to but not limited to undertaking the following:

o Provide reception services to the main building reception.

o Provide an initial meet and greet/concierge style service to all visitors to the building.

o Provide excellent customer service and focal point to all staff and visitors

o Ensure visitors/guests have a smooth transition through the building.

o Signing-in visitors at reception, processing their visitors pass.

o Introducing a visitor to security who will escort them through to the lounge.

o Booking of car park spaces and undertaking bookings for visitors such as taxi's.

o Assist with the monitoring all staff/visitor's entry and exit, ensuring no security breaches such as tailgating together with the onsite security team.

o Have good understanding of the building and being able to answer any questions or concerns that building users may have.

o Provide administrative and operational support to the facilities team

o Provide assistance with the day-to-day operational activities across the reception area, executive lounge and meeting rooms.

o Assist with the management of several meeting rooms, Including the Group Global Board Room this will include the following:

1. Management of bookings via online booking system

2. Preparation of meeting rooms, layout, AV equipment, catering etc

3. Ensuring all rooms are well maintained at all times.

o Ensure all contractors attending site have signed in are aware of site rules, terms and conditions. Informing Facilities Management of contractor's arrival on site

Previous Experience and Skills Required:

Proven experience in a customer service environment.

Previous experience of working within a Front of House/Receptionist role is preferable.

Experience in Customer Service essential.

Excellent communication skills and good telephone manner.

Be confident in dealing with visitors and have a proactive and flexible approach.

Be able to work both individually and as part of a team.

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy