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Security Operations Manager

Salary: Up to £45,000 + Company Car / Allowance

(SIA ACS / ISO 9001)
Location: Surrey

Overview

A leading and well-established security services provider is seeking an experienced Operations Manager – Security to deliver senior operational leadership across a multi-service portfolio including manned guarding, mobile patrols, keyholding, alarm response, and control room operations.

This is a visible leadership role responsible for driving service excellence, regulatory compliance, contract performance, and team development across a geographically dispersed operation.

Ideal for an experienced Security Operations Manager with strong knowledge of SIA ACS, ISO 9001, NSI Gold and British Standards, seeking progression within a professional and growth-focused organisation.

Key Responsibilities

* Provide senior operational leadership across guarding, mobile response and control room services.

* Ensure compliance with SIA ACS, ISO 9001, NSI Gold and relevant British Standards (BS 7499, BS 7984-1/3, BS 10800).

* Lead, mentor, and develop Duty Managers, Supervisors, and operational teams.

* Oversee workforce planning, rostering, and service delivery performance.

* Manage third-party providers and ensure SLA and contractual compliance.

* Review and enhance operational policies, procedures, and governance frameworks.

* Act as senior escalation point for incidents and operational risk management.

* Participate in on-call rota (2 weeks on / 2 weeks off) providing out-of-hours leadership.

* Drive continuous improvement, audit readiness, and quality assurance.

Essential Experience

* Proven experience as an Operations Manager – Security or Senior Security Operations Manager.

* Strong background across manned guarding, mobile patrols, alarm response, and control room environments.

* Demonstrable experience managing large, multi-site security teams.

* Experience implementing and improving operational processes and governance.

* Strong contract management and SLA performance oversight.

* Experience operating within SIA ACS and ISO-accredited environments.

* Confident stakeholder management and client engagement skills.

Qualifications & Requirements

* Valid SIA Licence (SG, DS or CP) – CCTV desirable.

* Full UK manual driving licence.

* Strong working knowledge of:

* ISO 9001

* SIA Approved Contractor Scheme (ACS)

* BS 7499

* BS 7984-1 / 7984-3

* BS 10800

* Competent in Microsoft Office and workforce management / rostering systems.

* Flexible and professional approach to duty management and out-of-hours support