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An opportunity has arisen within our Control team for a Fire Control Operator (Firefighter Control), based at our Headquarters in Sheffield.

Fire Control Operator (Firefighter Control)
Location: Headquarters – Sheffield
Hours: Full Time, 42 hours per week
Contract: Substantive FFC and FTC (24 months) positions available
Work Pattern: 2/2/4 Shift Pattern (Including weekend working) 2 Day Shifts (09:00 – 18:00) / 2 Night Shifts (18:00 – 09:00) / 4 Days Off (Rota)
Salary: £28,865 (Development Rate), £36,937 (Competent Rate)

The overall purpose of the role is to contribute to the professional running of the fire control room by taking emergency calls from the public and partner agencies, and mobilising fire appliances and resources to resolve situations quickly and effectively. Post holders will also be required to undertake a wide range of administrative and data monitoring work to ensure operational readiness and to support & coordinate our emergency response.

To be considered for this role you will need to have previous experience of administration, data coordination and working with data and recording systems. You will have excellent communication skills, a methodical and logical approach to tasks, and be able to maintain a calm and professional approach at all times even within high pressure situations. You may have experience within a contact or call centre environment but this is not essential. Applicants must be able to demonstrate appropriate personal qualities and attributes for the role and embrace our organisational values and core behaviours.

The closing date for applications is 09:00 Hours on Monday 15 December 2025.

Assessments for the role will be undertaken as below:

Application Form – closing date 15/12/2025 at 09:00
Situational Judgement Assessments will be held week commencing 05/01/2026
Interviews will be held week commencing 19/01/2026

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive.

Applications from job share candidates will be considered and all applications will be given equal consideration.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults.

South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team.

No agencies please