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Job Title: Client Support Specialist

Location: Redditch

Job Type : Permanent

Hours: Monday – Friday 9am – 5pm

Salary: £25,500

Company Benefits: 20 plus bank holidays, rising after 5 years service

We are currently recruiting for Client Support Specialist to join a well established business based in Redditch. We are looking for an individual who has a strong telephone manor and who enjoys working within a fast paced, varied role.

We're seeking resilient, results-driven & solution-oriented individuals. You’ll benefit from outstanding training, within a rewarding working environment. This role requires someone who’s confident under pressure, skilled at handling objections, and capable of navigating challenging conversations with professionalism and persistence

The organisation we are recruiting for believes great service starts with great training. That’s why every new team member goes through an in-depth onboarding program designed to set you up for success from day one. You'll gain the skills, knowledge, and confidence to assist customers effectively—while continuing to grow through ongoing coaching and development.

Beyond the training, you’ll be part of a collaborative and inclusive culture where your contributions are valued and your well-being matters. Whether you're starting out or looking to build on existing experience, this is more than just a job—it’s a place where you can thrive.

Duties Will Include:

* Contact businesses via telephone.

* Responding to incoming emails.

* Sending out letters to clients.

* Providing high levels of customer service.

* Ensuring clients are consistently updated with accurate information.

* Updating the database with high levels of accuracy.

Experience Required:

* Strong telephone manor

* Experience within a similar role that often requires, empathy along with objection handling.

* Good attention to detail

* Good communication skills – both written and oral

* Excellent organisational skills

If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW'

Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven’t been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.

By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy.

Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move