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Operations Support Co-ordinator
Location: Birstall
Salary: £27,000
Hours: Monday – Friday

About the Role:

This is a newly created position within a fast-paced and quality-driven manufacturing business, built on a long-standing reputation for customer excellence and precision engineering. The company prides itself on listening to customer feedback and continuously innovating to meet market demands with high-performance, energy-efficient products.

As the Operations Support Co-ordinator, you’ll play a critical role in the post-sales process, ensuring that customer orders—once converted from quotes—are efficiently moved through to delivery. You’ll be a key contact for customers, taking ownership of outbound communication to accelerate lead times and ensure timely fulfilment of every order.

Key Responsibilities:

Customer Coordination (approx. 50% of your time):

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Make outbound calls to customers following receipt of a confirmed order from the Sales Team

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Agree delivery dates, aiming to encourage and persuade customers to take delivery sooner than originally expected

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Follow up persistently but professionally to secure delivery commitments—often requiring multiple attempts to reach the customer

Operational & Administrative Support (approx. 50%):

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Update internal systems with confirmed delivery details and customer communications

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Liaise with scheduling and procurement co-ordinators to ensure production and delivery timelines align with customer expectations

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Manage email communications related to customer orders, ensuring all follow-up is timely and accurate

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Support wider team efforts to achieve OTIF (On Time In Full) targets—helping ensure customers receive exactly what they ordered, when and where they expect it

About You:

* You’re a confident communicator who thrives on the phone and can build rapport quickly

* You're highly organised and persistent—comfortable chasing updates and managing competing priorities

* You’re commercially aware, understanding the value of reducing lead times and delivering a seamless customer experience

* You're a team player who can coordinate effectively across departments

* Previous experience in a manufacturing, supply chain, logistics, or operations support role would be highly beneficial

* Why Join?

This is a fantastic opportunity to shape a new role within a forward-thinking and quality-led business. You’ll be joining a company that blends modern manufacturing technology with a customer-first approach, and where attention to detail, performance, and pride in craftsmanship are at the core of everything they do.

Apply today to become part of a business that values your initiative, supports your growth, and genuinely puts the customer at the heart of its operations