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Repair Coordinator
Office based in N1- No hybrid/ remote work available
9am to 5pm - 35 hours a week
Start ASAP
Temp ongoing role
£14.48ph PAYE- £18.79ph UMB
We are currently recruiting for multiple Repair Administrator to work for a large Housing Association for their N1 office. This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role.
Mian duties include but are not limited too;
* Assisting with the progression and completion of day-to-day responsive repairs for the residents.
* Action these repairs with urgency to ensure repairs are dealt with in a timely and efficient manner
* Be meticulous when reviewing and accepting quotes.
* Confirm that the repair work done matches what was quoted before payment is made
* Keep both internal and external customers informed on the status of the repairs at all stages.
* Deal with all queries received either by telephone or online.
* Offer excellent customer service throughout the entire repairs process
* Diagnose all repairs to the required standard to ensure the correct action is taken.
* Investigate the cause and ascertain if a repair should be a recalled or closed down, liaising with all parties concerned
The ideal candidate will have;
* Proficient in using CRM systems and multitasking across multiple systems
* Strong admin and IT skills
* Experience in a similar role in repairs and housing
* Excellent verbal and written communication