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Aftercare and Online Support Administrator (Part-Time)

? Location: Stoke on Trent (Hybrid Working Available)
? Hours: Monday to Friday, 20 hours per week

Are you an organised and enthusiastic administrator who loves supporting customers and keeping things running smoothly? We're looking for a part-time Aftercare and Online Support Administrator to join our friendly Customer Services team.

This role is perfect for someone who enjoys working with people, solving problems, and managing multiple priorities in a busy but supportive environment.

What You'll Do

Set up new client and contact logins for online ordering systems

Create and maintain product, part, and brand listings

Be the first point of contact for customer and supplier queries via email, phone, and web chat

Coordinate with the planning and installation teams to schedule fittings and appointments

Manage bookings and resolve scheduling conflicts in real time

Assist with price reviews and updating online content

Process invoices and maintain accurate records

Communicate clearly and consistently with customers and colleagues

Support order management and project administration

Use digital tools confidently to complete daily tasks

Take part in training and development to enhance your skills

What We're Looking For

Excellent communication and organisation skills

High attention to detail and accuracy

Strong Microsoft Word and Excel skills

Ability to meet deadlines and adapt to change

Positive, proactive, and team-oriented attitude

Good geographical knowledge of the UK (an advantage)

What You'll Get

Ongoing training and support

Hybrid working options

Free onsite parking

Employee rewards and discounts with 800+ retailers

Fun and friendly working atmosphere

Contributory pension scheme

Generous annual leave plus an extra day for volunteering

Employee Assistance Programme

If you are interested please get in touch or send your CV