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Customer Service & Claims Advisor
Tewkesbury
£25,000

An opportunity to work for one of the UK’s top Insurers at their Tewkesbury HQ. This client offers unrivalled career prospects and a fantastic, social, team culture

What’s in it for you?
Professional development & career opportunity | 25 days holiday + bank holidays | Friendly, collaborative team culture + bring your dog to the office | Competitive pension | Perkbox | Free breakfast delivered every morning to the office

Must Have’s

* Previous experience of dealing with customers ideally via telephone

* Excellent verbal and written communication skills

* High attention to detail and ability to maintain accurate records

* Ability to communicate effectively with customers and internal teams

Nice to Have’s

* Previous Claims or Insurance experience

* Understanding of data protection and customer data compliance

* Track record of achieving KPIs and customer satisfaction metrics

So, what will you be doing?

* Communicating with customers across various channels, delivering high-quality service

* Managing customer claims at the initial notification stage and escalating when necessary

* Supporting the customer service team leader with process improvements

* Maintaining clear, compliant, and timely records across internal databases

* Ensuring data protection standards are met in all customer interactions

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion