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Customer Service Advisor

We’re recruiting a Customer Service Advisor. This is a customer-facing role where you’ll be the first point of contact for our retail customers, delivering a consistently high standard of service across multiple platforms.

You’ll handle enquiries via phone, email, live chat, and social media, as well as manage customer orders placed through Amazon and eBay. If you enjoy problem-solving, building rapport with customers, and working in a fast-paced environment, this could be a great fit.

Key Responsibilities

* Act as the first point of contact for customer enquiries across telephone, email, live chat, and social media

* Manage and process Amazon and eBay orders, ensuring accuracy and adherence to SLAs

* Authorise and process refunds, returns, and replacements in line with company policy

* Resolve customer queries and complaints professionally, empathetically, and efficiently

* Develop strong product knowledge to provide accurate advice, recommendations, and troubleshooting support

* Review and respond to customer feedback to support service improvement initiatives

* Liaise with warehouse and logistics teams to resolve delivery queries and track orders

* Accurately log all customer interactions in the CRM system

* Handle customer data in compliance with GDPR and internal policies

* Support wider administrative or operational tasks as business needs evolve

Skills & Experience

Essential:

* Excellent attention to detail and accuracy

* Strong verbal and written communication skills

* Confident problem-solver with a positive, can-do attitude

* Highly organised with the ability to prioritise under pressure

* Flexible, proactive, and self-motivated

* Experience in a customer-facing role, ideally including telephone support

* Proficient in Microsoft Office (Excel, Word, PowerPoint)