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Neighbourhood Housing Officer – £14.84 PAYE / £18.21 LTD – Temporary – Gateshead (Hybrid Working)
We’re currently working on behalf of a client in Gateshead to recruit an experienced Neighbourhood Housing Officer on a temporary basis. This is a hybrid role, offering a mix of remote and on-site working, with travel required across the borough.
PAYE: £14.84 per hour
LTD: £18.21 per hour
Part Time – 18.5 hours
Temporary assignment with potential for extension
The Role:
As a Neighbourhood Housing Officer, you will be responsible for proactively managing a cross-tenure patch of properties and delivering high-quality, customer-focused housing management services. You’ll act as the key point of contact for tenants, supporting them to sustain their tenancies, addressing anti-social behaviour, and ensuring neighbourhoods are safe, clean, and well-maintained.
Key Responsibilities:

Manage a designated patch of properties, including those managed on behalf of other landlords.
Provide housing advice and early interventions to support tenancy sustainment.
Liaise with vulnerable tenants, making referrals and supporting tailored plans.
Investigate and respond to reports of anti-social behaviour.
Conduct tenancy visits, mutual exchange inspections, and tenancy reviews.
Carry out estate inspections and respond to environmental issues.
Work closely with councillors, partner agencies, and other services.
Promote tenant involvement and customer consultation.
Achieve performance targets and support service development.About You:
We’re looking for someone with:

Strong knowledge of housing and social care issues.
Experience managing complex caseloads and supporting vulnerable customers.
Confident communication and negotiation skills.
Ability to handle sensitive situations, including ASB and safeguarding concerns.
Excellent organisational and time management skills.
Competent IT skills including MS Office.
A flexible, customer-focused and proactive approach.A full UK driving licence and access to a vehicle is preferred due to the mobile nature of the role (casual car user status applies).
Requirements:

5 GCSEs (Grades A–C / 9–4) including Maths and English, or equivalent experience.
Commitment to ongoing professional development.If you’re an experienced Housing Officer looking to make a difference in the community and are available to start at short notice, we’d love to hear from you.
To apply or find out more, contact George Westhead:
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