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Role: Fares & Retail Executive
Contract Type: Permanent
Location: London Marylebone
Salary: £35,000 per annum

Job Purpose

This role serves as the central point of contact for all fares and retail-related queries, handling initial triage and coordinating their resolution across the Commercial team. It is responsible for producing staff briefs, maintaining key retail back-office systems - including ticket machine configurations, gate settings and the Retail Control Service - and supporting the Fares Implementation Manager, the Retail Systems Manager and the Pricing and Ticketing Manager in managing fares data, retail systems and supplier relationships. The role also involves representing the business at relevant industry groups and supplier meetings.

Key Accountabilities

* First point of contact for all queries and issues raised by other areas of the business relating to fares and retail matters, for example Customer Services.

* Initial triage of all reported queries and issues raised, and manage their resolution (where appropriate, by other members of the Commercial Team, or with their support).

* Production and distribution of staff briefs relating to fares and retail matters.

* Day to day management of retail systems back office systems to keep up to date matters such as ticket machine set-up by station or gate settings for the appropriate acceptance or rejection of tickets.

* Retail Control Service maintenance, the industry system that defines the fulfilment methods available on particular flows, will be undertaken by this role.

* Support the Pricing and Ticketing Manager in the management of current and future fares data managed by Chiltern.

* Support the Retail Systems Manager in the management and development of all retail systems used by Chiltern, including the supplier relationship.

* Attendance at relevant industry groups such as RDG where appropriate.

* Attendance at supplier account Meetings.

Personal Specification

Experience:

* Previous experience of working in the rail industry would be desirable although not essential.

* Knowledge of the rail industry fares structure, or retail systems and their interfaces would be an advantage.

Knowledge:

* Excellent knowledge of MS Excel in particular and good working knowledge of Word, and Powerpoint.

* Knowledge of railway retail systems is desirable

Essential Criteria

* Willing to work flexibly and quickly

* Able to respond to planned and unplanned work priorities

* Good organisation skills and proven ability to manage own work whilst working as part of a team and organise own work so colleagues can pick up at any stage.

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