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Sales Administrator

Location: Birmingham

Full-time | Permanent

Salary £25000 – £27000

Immediate Start Available

Office Based Role – Monday to Thursday 8.30 – 5.00pm (Friday 3.30pm finish)

Are you a detail-oriented, customer-focused professional looking for your next challenge? We’re hiring a Sales Administrator to join a friendly and fast-paced team. This is a fantastic opportunity to play a key role in supporting the sales operations and delivering exceptional service to valued customers.

Key Responsibilities:

* Be the first point of contact for incoming phone calls and manage the shared inbox.

* Handle customer queries efficiently and professionally, ensuring a high level of satisfaction.

* Accurately input and manage customer orders, meeting key distribution deadlines.

* Support order processing, including orders from sister company and third-party suppliers.

* Oversee the powder coating goods-in and goods-out process.

* Maintain organised administrative records to support effective query resolution.

* Attend daily production meetings and support continuous process improvement.

* Proactively identify opportunities to enhance the sales order process.

* Adhere to Health & Safety policies and contribute to a safe working environment.

What We’re Looking For:

Essential:

* Previous experience in a sales administration or admin/customer service role.

* Excellent communication and interpersonal skills.

* Strong attention to detail and a high degree of accuracy.

* Ability to prioritise tasks and follow set processes.

* Positive attitude and customer-first approach.

* Comfortable working under pressure in a busy environment.

* Proactive, organised, and dependable.

Desirable:

* Strong problem-solving and analytical skills.

Additional Information:

* Must live within a commutable distance of Birmingham.

* Clean UK driving licence required.

* Must have the right to work in the UK.

* Occasional UK travel may be required.

Why Join Us?

You’ll be part of a supportive, professional team with a strong commitment to quality and customer service. Great working environment, opportunities for development, and a chance to contribute to a growing business.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application