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This local luxury business service provider is looking for a talented and professional Customer Service Representative to join their team in Aberdeen.

Monday to Friday, no evenings or weekends.

What’s in it for you as a Customer Service Representative?

Great pay and benefits
An opportunity to work for a successful and growing company
A chance to work for a company who will support your development
A luxury working environment
What will you be doing as a Customer Service Representative?

Assisting the General Manager in running the building to the highest possible standard
Dealing with customer queries or complaints efficiently and professionally
Ensuring the building is maintained to the highest 5* standards
Proactively form positive working relationships with customers, getting to know their business needs and requirements
Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
Monitor housekeeping, making sure standards are kept high
Deliver tours of the building to prospective customers
What experience are we looking for in a Customer Service Representative?

2+ years’ experience delivering exceptional 5* customer service
Experience managing others, training others and supporting staff development
Experience in assisting to manage a commercial building (for example a hotel)
Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you’re unfamiliar with.
Well organised, with good time management
Personal attributes required as a Customer Service Representative:

A positive, friendly, outgoing personality
Confident dealing with a range of people, from visitors to senior business management
Skilled at multi-tasking and handing conflicting priorities
Good negotiation skills, able to show tact and diplomacy
A passion for 5* customer service
A self-motivated problem solver
Able to manage others
If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Customer Service role is for you. Please apply online with your CV today