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Customer Service Representative – Online Support

We’re looking for a friendly, helpful person to join our team and support customers across our online channels. If you enjoy solving problems and talking to people, this could be a great fit.

About the Role
You’ll be the first point of contact for customers who get in touch through email, live chat, or social media. Your job is to answer questions, sort out issues, and make sure every customer feels looked after.

What You’ll Do

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Reply to customer messages quickly and professionally

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Give clear information and help fix problems

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Keep track of conversations and follow up when needed

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Work with other teams to make sure customers get the help they need

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Keep things positive and customer-focused

What We’re Looking For

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Experience dealing with online customer queries

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Good communication and writing skills

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Able to juggle different tasks at once

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Calm and patient when things get busy

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Comfortable using online systems and tools