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Water Safety Administrator

Salary: £24,242 - £28,520 (dependent on experience)
Contract type: Permanent
Hours: Full Time
Location description: Hybrid contract, based at the RNLI Support Centre, Poole. With an expectation to be in the Poole office 2 days a week
Interview date: w/c 20th October
Closing Date: 05-10-2025
Reference: 20282

About us

We’re looking for a proactive, team-oriented Water Safety & International Administrator to become a vital part of our Water Safety Team. In this dynamic role, you’ll provide front-line support and administrative services across all Water Safety and International activities. You’ll work closely with volunteers and staff to deliver impactful water safety interventions.

Your expertise will help us reach communities both at home and abroad with our lifesaving water safety messaging. If you're passionate about making a difference, thrive in a collaborative environment, and bring a can-do attitude to everything you do, we’d love to hear from you.

Some of the benefits

- Salary of £24,242 - £28,520 (dependent on experience)
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Outstanding pension scheme (contributions of up to 16% of basic salary)
- Life assurance
- Health and dental cash plan

Your role

As our Water Safety & International Administrator, you’ll provide vital front-line support and co-ordination for volunteers, staff, and external partners. You’ll be the go-to person for all things administrative, ensuring smooth operations, accurate records, and exceptional service delivery.

- Responding to queries from internal teams, volunteers, partners, and the public via phone and online platforms
- Supporting visits, events, travel arrangements, and expense claims for Water Safety and International teams
- Training and guiding Water Safety volunteers and colleagues on RNLI systems, empowering them in their prevention work
- Managing bookings and capturing relevant data for reporting and relationship management
- Maintaining accurate database records and supporting procurement and payment processes
- Co-ordinating the ordering and fulfilment of resources for colleagues, volunteers, schools, and events
- Proactively engaging with volunteers and partners to exchange and gather key information, ensuring they feel recognised and valued for their contributions
- Offering specialist guidance and coordination to ensure our water safety messaging reaches everyone—locally and globally

About you

As a key member of the Water Safety Team, you will be passionate about water safety, have excellent customer service skills, and be an efficient administrator who can support our team of volunteers, customers, the regional Water Safety team and the International team.

To be considered as the Water Safety & International Administrator, you will need:

- GCSEs or equivalent
- Customer service training or experience
- Excellent IT skills, including Microsoft Office packages
- Knowledge of using Oracle databases or similar
- Problem solving
- Experience of working with volunteers or customers
- Experience in data management and reporting
- Safeguarding knowledge

If you have the necessary skills and experience to excel in this role, are a natural team player who thrives on supporting others, and want to save lives by prevention, then please apply now using the button below.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One