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Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.

The shift pattern is as follows:
Monday, Tuesday, and Friday: 08:00 – 16:00 (7.5 hours each day)
Wednesday and Thursday: 08:00 – 12:00 (4 hours each day)
Operational Support Team Administrator

Create and maintain employee/PWS records on the ERP system
Process Employee and PWS E-Forms
Create and maintain TUPE pay rate override records
Ensure all changes to pay rates comply with our authorisation matrix
Investigate and resolve pay queries
Liaise with the payroll department and finance department to ensure information uploaded into the ERP system is correct
Run all Compliance Reports according to department deadlines
Complete weekly and monthly invoicing and reporting on the system, requesting daily system exports

Create & maintain charge rates within the system
Create new rates and records within the system following validation from the funder.
Investigate and resolve any finance / invoice queries
Deactivate and archive old data
Comply with agreed SLA to create users and action changes
Provide support to the wider operational team when required and maintain weekly compliance calls and data
Manage team inboxes, responding within agreed SLA
Ensure e-learning is kept up to date
CM2000 System Management
E-Form Training for the Operational Teams
Other ad hoc duties as required.

Key characteristics for role:

Attention to detail.
High level of accuracy.
Knowledge of Coldharbour yet not essential