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Account Manager - SaaS | Hybrid | Derby
Salary: £40,000 - £45,000 + Commission (OTE ~£1.5k) + Benefits
Location: Derby (Hybrid - 2-3 office days/month)

We're working with a growing SaaS provider that's looking to bring on a proactive Account Manager to join their team. This role is perfect for someone with B2B software experience, a passion for client success, and a solid background in account management or support.

You'll manage a portfolio of business clients, delivering excellent service, supporting onboarding, and identifying upsell opportunities. If you enjoy building relationships and helping clients get real value from a platform-this could be a great fit.

Key Responsibilities as

Act as the main liaison for a set of assigned client accounts, ensuring high levels of satisfaction and engagement
Respond promptly to customer queries, offering functional and technical support where required
Deliver compelling system demonstrations to prospects, new customers, and existing users
Support onboarding processes including setup, training, and initial adoption
Identify and pursue upsell opportunities to help clients benefit from additional features and services
Work closely with the product and support teams to resolve issues, relay feedback, and continuously improve service delivery
Maintain accurate CRM records including client interactions, feedback, and commercial opportunities
Monitor client usage and engagement levels to ensure maximum platform value

Requirements

3+ years' experience in Account Management, Customer Success, or similar
Experience in B2B software environments and CRM systems
Excellent communication skills and client-first mindset
Confident presenting to clients and running product walk-throughs
Strong organisational skills and ability to manage multiple accounts
SaaS or tech background (Fleet industry experience not required)
Knowledge of customer lifecycle management and HubSpot is desirable

Package

Salary: £40,000 - £45,000 base
Commission scheme with OTE of approx. £1.5k annually (dependent on company targets)
Company car scheme
27 days' holiday + bank holidays
Paid day off for your birthday
Pension scheme and employee Assistance Programme (EAP)
Two paid volunteering days per year

Interested?

Please click apply now if you are interested in the role and click apply now