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Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Job Title: Operations Assistant

Location: Hythe, Kent

Company: World Courier

Shifts: Full Time, 40 hours per week, On-Site

Job Overview: We are seeking a motivated and detail-oriented Operations Assistant to join our dynamic team. In this role, you will support the day-to-day coordination of shipments, fleet operations, and administrative processes to ensure smooth and efficient delivery performance across our European network. This position requires strong organisational skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, regulated environment.

Key Responsibilities:

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Operational Coordination:

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Assist in scheduling and dispatching drivers for domestic and cross-border routes.

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Monitor shipment progress, proactively addressing potential delays or issues.

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Ensure compliance with GDP (Good Distribution Practice), ADR (Dangerous Goods), and company SOPs.

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Administrative Support:

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Maintain accurate shipment records and update internal systems.

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Prepare operational reports and assist with KPI tracking.

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Support invoice processing and cost allocation for shipments.

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Customer Service:

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Respond to customer queries regarding shipment status.

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Provide timely and accurate updates to clients and internal stakeholders.

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Collaborate with customer service teams to resolve service issues.

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Compliance & Quality:

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Support audits and documentation control for quality assurance.

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Maintain regulatory and safety documentation for vehicles and drivers.

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Assist in implementing operational improvements and efficiency measures.

Education:

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5 x GCSEs or equivalent

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Experience in temperature-controlled road transport preferred.

Skills & Knowledge:

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DCGA and CPC certifications preferred, but not essential.

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Strong communication skills and the ability to work effectively in a team.

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Excellent IT skills with attention to detail and time management abilities.

Work Experience:

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Candidates should have experience in logistics or operations, preferably within a regulated environment.

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Experience in transport administration and customer service is advantageous.

What We Offer:

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A collaborative work environment with a focus on professional growth.

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The opportunity to contribute to critical logistics operations within the healthcare and pharmaceutical sectors.

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A supportive team committed to delivering exceptional service and compliance