Login to Apply

Customer Services Administrator Job Description

Customer Services Administrator - Aldershot, Hampshire, UK

Job Summary

Are you passionate about delivering exceptional customer service and building strong client relationships? Smurfit Westrock Beacon in Aldershot is looking for a proactive and detail-oriented Customer Services Administrator to join our dynamic Customer Services Team.

? About the Role

As a key member of our Customer Services Team, you’ll work closely with all internal departments to ensure a seamless customer experience. This role will  provide world-class service and support to our valued clients.

?? Key Responsibilities

Handle customer orders and enquiries via phone and email

Accurately raise orders in our system

Respond promptly and professionally to customer queries

Resolve issues efficiently and effectively

Administrative tasks as the role requires

Maintain clear and consistent communication with internal teams

? About You

We’re looking for someone who is:

A strong communicator, both written and verbal Organised, detail-oriented, and able to prioritise tasks Comfortable working independently and as part of a team Skilled in Microsoft Office applications (Excel, Word, Outlook) Experience in a similar office based role, confident working with numbers and written correspondence Driven to deliver excellent service in a fast-paced, deadline-driven environment Experience of a similar office based position essential

? Why Join Us?

At Smurfit Westrock, we believe in empowering our people and fostering a collaborative, supportive workplace. You’ll be part of a global packaging leader with opportunities to grow and make a real impact. This role offers free on site parking, 25 days holiday per year with the option to buy/sell additional days, company pension and development opportunities.  If you are a motivated individual with a strong customer services background, we would love to hear from you