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Customer Relations Executive – Residential Development

Location: Croydon, South London

Hours: Tuesday to Saturday, 10am–6pm (36.25 hours/week)

A well-established and award-winning residential developer is seeking a Customer Relations Executive to join their Sales Operations team. This is a fantastic opportunity to work with a dynamic company renowned for delivering high-quality, sustainable homes across Greater London.

In this on-site role, you’ll be based in a vibrant Croydon development, helping shape and enhance the customer journey from reservation through to completion. Working alongside the Regional Sales Operations Manager and wider Sales and Development teams, you’ll ensure that buyers receive a premium, tailored experience throughout their home-buying process.

Key Responsibilities Include:

Progressing property sales from reservation through to legal completion

Acting as the primary point of contact for purchasers, building long-term relationships

Managing CRM systems to track communications, selections, and milestones

Supporting customers in selecting finishes and coordinating pre-completion interactions

Sending updates on build stages through newsletters and personalised comms

Attending and organising customer-focused events

Coordinating with the Customer Service and Development teams to align customer delivery with build schedules

Maintaining impeccable standards across show homes and marketing suites

Liaising with interior designers and contractors to support show home set-up

Key Skills & Experience Needed:

Excellent interpersonal and communication skills, with a genuine passion for customer service

Highly organised with exceptional attention to detail

Able to prioritise and work to deadlines during busy sales and legal handover periods

Knowledge of the housebuilding journey and customer handover process is highly desirable

Ability to work effectively with multiple internal departments and external partners

Confident using CRM systems and other digital tools for communication tracking

What’s in It for You

This company offers a competitive benefits package designed to support your well-being and financial health, including:

Competitive salary with discretionary bonus

25 days holiday + bank holidays, with long service rewards and holiday trading options

Group Pension Scheme & Life Insurance

Bupa dental and employee assistance cover

Virtual GP access

Salary sacrifice schemes (EVs, tech, cycle to work)

Gym membership discounts

Health cash plan

Perks and discounts platform

A Great Place to Grow

This is an excellent opportunity to join a business that values quality, sustainability, and outstanding customer service. If you're passionate about residential development and thrive in a fast-paced, customer-centric environment, this could be the ideal next step in your career.

Please note: Candidates must have the right to work in the UK. Unfortunately, sponsorship is not available for this position